Frequently Asked Questions

What is your shipping Policy?

Prints usually go out in 2-3 business days, canvas metal and acrylic pieces take a few more days to process but will go out as soon as they are completed.

**COVID-19 safety precautions has my fulfillment lab operating on a 10 business day fulfillment of most orders. Some orders may make it out sooner, others may take slightly longer. You will receive an email with tracking information once your order ships. Thank you for understanding.  

Shipping charges: Shipping rates for prints, canvas and acrylics are based on the weight of all items in the cart and are set by the fulfillment lab.

 




What is your Policy on Returns/Exchanges/Refunds?

As is customary with most individual artists, all sales are final. I do not offer refunds, however if something has arrived and has been damaged in production or shipping I will gladly replace it. If you determine that a size does not work that you purchased, you may exchange it for another size and pay the difference. If you need something smaller, you can exchange for a smaller piece and use the balance as credit towards another piece but no refunds will be given. There will also be a 15% restocking fee on any order canceled or exchanged.  If you properly use the Room Preview Feature and the Live Preview Feature, you should be able to determine if any image and size are right for your space. With Live Preview Augmented Reality you must be 10 feet away from the wall to see the sizes accurately. 

There’s a 15% restocking fee that is applied for any order canceled or exchanged.


How can I keep up with your new work?

There are three easy ways to keep up with my new work. My Facebook Business Page is updated every few days and especially after I capture new images that I want to share. I post on Instagram less frequently but you can follow me there as well. I also have an email list that receives exclusive content, a mini blog and special offers from time to time. I send out at least one email each week. 

Where to Follow me:

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: RedRockPhotoNC

Facebook: Red Rock Photography


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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website! 

Be sure to stand 10 feet away from your wall for accurate sizing. 

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